Is Telephone Marketing dead?

Service Based Business

If you are selling a service to clients, customers may need more touch points to understand how your service can help. They may have an issue they have no idea your service can solve.

ABM

Account Based Marketing is highly relevant today as business look at targeting a set number of prospects and approach these in a highly evolved manner. From looking at the individuals and intelligence into these firms is critical in getting a competitive advantage. This article by Marketo highlights more details about ABM – https://uk.marketo.com/account-based-marketing/.

The Skills Gap

It feels that everyone feels that Digital first is the best strategy. We find businesses are putting out good content that is useful but are struggling to engage. What do we mean by that? We are finding that content can be great but without explaining how it  overcomes a challenge an opportunity can be lost. Only by directly engaging with prospects alongside great content works well in a targeted manner.

The Influencer

By engaging on telephone, we find influencers can be important in the sales process. Although they may not have final sign off, they can engage and can speak directly about the challenges they may be facing. We also find that whilst engaged they also pass us up to overall decision maker.

The Decision Maker

Once engaged, built rapport and trusted. The decision maker will talk freely over telephone and can get the conversation to the point they are ready to buy.  At this stage we book a qualified meeting. Where the client will walk into the room knowing the challenges to be overcome.

Conclusion

We find that the telephone is certainly not dead. The process evolved and everything needs to be joined up. The website, content, messaging all need to align. Engaging on the telephone is a unique skill set but when used properly still produces results.